New/Unused items may be returned to Elaine's Grains for refund or exchange for a period of 10 days after purchase. Backordered items purchased may be returned (new/unused) within 10 days of the date shipped. Elaine's Grains must be contacted within 10 days of original order receipt to initiate a return and request a Return Authorization (RA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee with a minimum of $10. This fee is to cover our credit card processing fees, website fees and labor. Restocking fees do not apply to exchanges. RA numbers are valid for 30 days from the issue date.